THE HIGHEST QUALITY PRO STITCHED NHL JERSEYS AVAILABLE! LOOKING FOR SOMETHING NOT ON OUR WEBSITE? HAVE YOUR OWN JERSEY TO CUSTOMIZE? MESSAGE US BELOW OR TEXT 604-817-2036.
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    RETURNS - REFUNDS/EXCHANGES

    IN-STOCK ITEMS

    WE OFFER A 30 DAY  (FROM PURCHASE) RETURN FOR A REFUND OR EXCHANGE ON IN-STOCK ITEMS.  THIS IS DEFINED AS A BLANK OR PLAYER JERSEY WHERE THE LISTING SHOWS AS "IN STOCK AND READY TO SHIP".  THE JERSEY MUST BE RETURNED IN THE ORIGINAL NEW/UNWORN CONDITION WITH TAGS TO BE ELIGIBLE.  PLEASE BE ADVISED THAT YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

    REFUND - THERE WILL BE A 10% RESTOCKING FEE APPLIED

    EXCHANGE - YOU WILL HAVE TO COVER THE SHIPPING COSTS INVOLVED

     YOU CAN INITIATE A RETURN OR EXCHANGE AT THIS LINK:

    RETURNS CENTER

    CUSTOM MADE OR PERSONALIZED ITEMS

    CUSTOM MADE JERSEYS ARE NON-RETURNABLE.  THIS IS DEFINED AS ANY LISTING THAT HAS "ANY NAME AND NUMBER" IN THE TITLE.  AS THIS IS A MADE TO ORDER ITEM PLEASE ENSURE YOU ARE ORDERING THE CORRECT SIZE. WE RECOMMEND USING OUR SIZE CHART OR EVEN BETTER VISIT A LOCAL STORE TO CHECK FOR FITTING.  ONCE THE ORDER HAS BEEN PLACED IT CANNOT BE CHANGED OR CANCELLED AS IT WILL GO INTO PRODUCTION IMMEDIATELY.

    "MAKE AN OFFER" OR ON SALE ITEMS

    DISCOUNTED ITEMS ARE FINAL SALE AND NON-RETURNABLE.  THIS INCLUDES "MAKE AN OFFER", BLACK FRIDAY/CYBER MONDAY OR BOXING DAY SALES, ITEMS LABELLED AS "ON SALE" OR ANY ORDER WITH A DISCOUNT CODE APPLIED.

    SHIPPING AND COURIERS

    IN THE RARE EVENT EITHER THE COURIER COMPANY OR POST OFFICE MISPLACES YOUR ORDER WE WILL OPEN A CASE AND TRY TO RESOLVE THE ISSUE AS SOON AS POSSIBLE.  IF WE RECEIVE CONFIRMATION THAT THE PACKAGE HAS BEEN "LOST" WE WILL ACCOMMODATE BY OFFERING A FULL REFUND OR RE-SENDING ANOTHER PACKAGE.  AGAIN, THIS IS VERY RARE AND WE WILL DO WHATEVER WE CAN TO HELP RESOLVE WITH THE COURIER/POST OFFICE.

    IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS REGARDING OUR TERMS AND CONDITIONS PLEASE EMAIL US AT:

    INFO@HOCKEYAUTHENTIC.COM

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