FAQ

What payment methods do you accept?

We accept Visa, Mastercard, American Express, or Paypal.

Will I be charged any taxes or duties?

Canadian residents pay no duties but are subject to the tax rate of their specific province.

International residents (outside of Canada) may require payment of taxes and duty as requested by the country's customs agency.  If you are concerned about duties and taxes please contact your local customs agency.  We have no control over these charges and will not take responsibility for them.

What are the shipping costs?

We offer FREE Canadapost regular parcel shipping across Canada on any item.  Canadapost expresspost and Purolator overnight courier are also available at checkout for a fee based on your location.

International orders will be calculated at the time of checkout.

When will my order ship?

In stock items will usually ship within 2 business days (during Xmas rush may be longer depending on the volume of orders) .  Please inquire with us during busy times for approximate shipping times.  An "ANY NAME" hockey jersey will require 5 to 7 business days production time as we will need to order the official name and number kit from our NHLPA supplier.  At the time of shipping we will forward you the tracking information via email.

How long with it take to get my item(s)?

This will depend on your location and shipping service you desire.  This info can be found on the postal/courier websites.  Your items will ship from either Kamloops or Vancouver Canada.

Where is my order?

Order tracking information is available either by logging into your account on our website, or from the tracking number we sent to your email account.

Am I able to cancel my order?

Once an order has been placed there is a very short window to cancel.  Call our order line at 778-373-9270 immediately and we'll see what we can do.

What is your return/exchange policy?

Yes!  On regular priced items we offer a refund/exchange within 30 days of purchase.  Items must be returned in their original condition.  There will be a restocking fee of 10% for any return (to cover our shipping costs to you).  Unfortunately we cannot offer a refund/exchange on custom jerseys or "on sale" (Black Friday Sale or Boxing Day Sale) items.  Please contact us at info@hockeyauthentic.com if you would like to arrange a refund/exchange.

What is your privacy policy?

Our privacy policy can be viewed here - Privacy Policy

Can't find the answer to your question? Please contact us at info@hockeyauthentic.com or call 778-373-9270.

We accept these payment methods: